Cancelling Your Purchase

If the products in question are not individualized products and your cancellation right is not excluded or restricted by the provisions below, you may cancel your order in writing (by letter, fax or email) within two weeks without giving any reason to do so. The two-week period begins no earlier than your receipt of these instructions. To meet the cancellation period, you need only send your cancellation request on time to our address. Please note that refusal to accept delivery does not constitute a cancellation. No right of cancellation exists for goods produced to customer specifications or tailored to the personal requirements of the customer, or which, by reason of their nature, are not suitable for return.

Once the cancellation becomes effective, the services and the payments received on both sides and any benefits drawn therefrom, such as interest, are to be returned. If you cannot return to us the goods received, either in whole or in part, or can return them only in impaired condition, you may have to compensate us for the value of the goods. This does not apply if such impairment of the goods is solely attributable to their damage-free inspection. Furthermore, you can avoid having to pay compensation by not treating the goods as your own property and by avoiding any action that may impair their value.

You must bear the costs of returning the goods if the goods delivered are exactly those that you ordered and the price of the goods to be returned does not exceed 40 EUR, or, in the event of a higher price, if you have not yet made a payment at the time of the cancellation.

In case of returns or collections with the original packaging missing, you may have to pay compensation. Please therefore save the original packaging and use the goods only when you have decided not to exercise your cancellation right.